Customer Care

People use Dicarre products to move through life; to go from one activity to another; to do what they love with comfort and confidence. Our products are part of the stories that make up people’s lives. Read some of the stories we’ve captured from patients, customers and even Dicarre employees.

To Our Customer

At Dicarre, we are committed to total customer care. Each of our friendly Customer Care representatives receives extensive training on all Dicarre products and practices, ensuring that you always get the best service possible. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.

Customer Contact

Customer Care representatives are available Monday through Friday, 5AM to 5PM, Pacific Time.
Phone Toll Free: 1-844-DICARRE

Your Satisfaction is Guaranteed

If, at any time, you are not completely satisfied with a Dicarre product within the designated warranty period, please contact our Customer Care department, and give us the opportunity to make it right.

Shipping

Our off-the-shelf products ship from both of our main distribution centers in New Jersey. We offer a full range of delivery services out of distribution center from ground to overnight.

Warranty/Return Policy

Dicarre products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Care department at 1-267-980-7415 for a return authorization number.

Note: Dicarre warrants its products for manufacturing or material defects. Dicarre does not warrant products for cosmetic deficiencies caused from regular use. Custom products and products with custom logos are not returnable. Non-warranty returns will be accepted within 120 days from date of purchase and will be subject to a 15% restocking fee.

Note: Products with custom logos are returnable for manufacturing and material defects, however are not returnable due to overstock reasons.